Service Writer

• Interact with customers service needs in person and via phone to listen to their questions and concerns and provide timely responses.
• Schedule service appointments and tows as needed.
• Schedule appointments, take orders, provide estimates, monitor service progress and provide updates to customers.
• Review customer accounts and connect customers to mechanics as well as order parts.
• Manage complaints, returns, and resolve customer grievances.
• Other duties and responsibilities as assigned by your direct manager.
• Daily attendance, following company policies and procedures are essential in the success of this position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the physical demands, work environment, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employment is contingent upon your pre-employment background review, drug test, satisfactory MVR, and any state or local requirements for necessary licensure, as applicable

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