Cash Applications Specialist - Healthcare Payment Processing

Job Family: Patient Account Representative

Travel Required: None

Clearance Required: None

What You Will Do

The Cash Applications Specialist will operate under general supervision and adhere to established policies and procedures. Key responsibilities include processing and posting deposits, payments, denials, and adjustments, as well as reconciling manual and electronic batches. This role also involves executing additional tasks assigned by supervisors.

The position offers a hybrid work schedule, requiring two days in the San Marcos, CA office, and three days working from home.

Essential Job Functions

• Self-motivated with strong communication and interpersonal skills.
• Ability to switch tasks efficiently while maintaining productivity.
• Take responsibility for planning and managing your workload.
• Work independently with minimal supervision.
• Uphold patient confidentiality rights and responsibilities.
• Show empathy and compassion to individuals facing distress.
• Foster teamwork and cooperation among colleagues.
• Communicate effectively across diverse backgrounds.
• Adapt flexibly to the fast-paced healthcare environment.
• Maintain a strong work ethic and perform well under pressure.
• Focus on customer satisfaction and address needs effectively.

Duties and Responsibilities

• Prepare and post payments accurately.
• Log and sign out payment batches with time received.
• Identify and categorize invoices for payment batching.
• Follow established protocols for posting payments and adjustments.
• Balance all groups to correspond with batch totals.
• Log time completed for payment batches.
• Conduct research for unusual or complex payments.
• Monitor and resolve any payments needing further clarification.
• Review billing statements for address updates and payment confirmations.
• Assist with special project postings and evaluations.
• Manage records upkeep and assist with mail processing as needed.
• Securely maintain and dispose of documents as per policy.
• Complete additional tasks as assigned by supervisors.

What You Will Need

• High School Diploma or GED, or 3 years of equivalent experience in lieu.
• 0-2+ years of experience in office, operations, customer service, or healthcare.

What Would Be Nice To Have

• 6+ months of experience in payment posting.
• 1-3 years of related experience with medical reimbursement knowledge.
• Familiarity with CPT and ICD-9/10 coding.

The annual salary range for this position is $38,000.00 - $63,000.00, dependent on qualifications and experience. Guidehouse offers a comprehensive benefits package aimed at supporting diverse and inclusive work culture.

What We Offer

Benefits include medical, dental, and vision insurance, sick time, parental leave, 401(k) retirement plan, life insurance, flexible spending accounts, and opportunities for professional development.

Guidehouse is an Equal Opportunity Employer committed to an inclusive workplace. If you need accommodations during the application process, please contact Guidehouse Recruiting. Communication regarding recruitment will only come from official Guidehouse email domains. Be aware that Guidehouse will never charge fees or request banking information during the hiring process.