Customer Service Repair Technician

Responsibilities

• Provide exceptional customer service by addressing customer inquiries and resolving issues in a timely and professional manner.
• Troubleshoot and diagnose technical problems.
• Install, repair, and maintain customer homes, including but not limited to all types of roofs
• Conduct inspections of customer premises to ensure proper functioning of equipment and identify potential issues.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Document all customer interactions, including inquiries, complaints, and resolutions, in a clear and concise manner.
• Stay up-to-date with product knowledge and industry trends to effectively assist customers.

Qualifications

• High school diploma; technical certification or degree preferred.
• Previous experience in a customer service role is highly desirable.
• Strong problem-solving skills with the ability to think analytically and logically.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical customers.
• Proficient computer skills with the ability to navigate multiple systems simultaneously.
• Ability to work independently as well as collaboratively in a team environment.
• Must be able to work all hours from 8am till jobs are completed each day.
• Must have some knowledge of roofing or the ability and desire to learn

Provided by Job

• Company Vehicle

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits

• Health insurance
• Paid time off

Work Location: In person