San Marcos:Customer Support Representative Part-time Remote

Opportunity in San Marcos

Fast Facts

• Hiring Organization: MediKeeper, Inc.
• Location: San Marcos, TX
• Job Title: Customer Support Representative Part-time Remote
• This San Marcos-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our MediKeeper, Inc. team in San Marcos, TX is growing.
• Benefit from working in San Marcos, a key hub for the Transportation, Delivery, Logistics industry.

Compensation & Benefits

• Salary: $20-$24/Hour (approx. $47k/Year)
• Benefits: Eligible team members receive standard benefits.
• Clear growth pathways at our San Marcos office.

Position Scope

• Core objectives involve your professional skills in Transportation, Delivery, Logistics.

Role Overview

MediKeeper’s Customer Success team is hiring a Customer Support Representative (part-time, remote location). This position is ideal for someone looking for consistent, part-time hours with some flexibility based on support volume. In this role, you’ll provide responsive and empathetic support via phone and email, helping MediKeeper's end-users resolve issues and ensuring a positive

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experience. This is a great opportunity for someone interested in gaining experience at a growing, fast-paced technology company within the corporate health and wellness space.

Compensation: $20.49–$24.68/hour, commensurate with experience. This is a part-time, remote position with a guaranteed minimum of 20 hours per week.

Position and Duties

• Must be based in the US, EST or MST time zone
• Part-time hours are Monday–Thursday, 10:00 AM–4:00 PM EST with occasional Fridays,11:00 AM–2:00 PM EST
• Representative for telephonic and email support to MediKeeper's customers' end-users. These services assist the Customer Success team achieve client Service Level Agreement metrics
• Exceptional customer service skills: empathy, communication, adaptability, efficiency, relationship building, problem-solving, product knowledge, and digital literacy
• Ensures client satisfaction and quality service delivery
• Identifies and documents customer and end-user support needs
• Communicates and collaborates across teams and departments to help solve issues
• Performs customer escalations per process and follows appropriate documentation and procedures

Qualifications

• Education: Associate’s degree or higher
• Experience: 1+ year in customer service, account management and/or technology
• Knowledge of the requirements of HIPAA and all appropriate Privacy and Security requirements to ensure all Personal Health Data handled by the company is kept secure

Bonus Skills

• Microsoft Office Suite including Outlook, Teams, Excel, SharePoint
• Project management tools i.e. Atlassian Suite: Jira, Confluence
• Customer service experience

Benefits

• 401K plan
• Paid Time Off
• Potential personal and company performance bonuses