Member Support Specialist

Company Overview

Planet Fitness is dedicated to improving lives by offering a top-notch fitness experience in a friendly, non-intimidating environment known as the Judgement Free Zone®. As one of the largest and fastest-expanding fitness franchises, we focus on creating a space where everyone feels respected, valued, and included.

Role and Responsibilities

We are seeking a Member Support Specialist to reflect our core values and deliver an outstanding experience to members, guests, and potential members. As the first point of contact in the club, you will help foster the welcoming and positive atmosphere that defines Planet Fitness. Key responsibilities include:

• Welcome members, guests, and potential members with a friendly and professional approach
• Manage front desk operations, including answering calls, checking in members, registering new members, and providing club tours
• Maintain accurate and up-to-date member accounts
• Address member questions or concerns promptly and escalate when necessary
• Assist in keeping the club clean, organized, and inviting

Required Skills and Experience

• High school diploma or GED required
• Minimum age of 18 years
• Previous customer service experience preferred
• Basic computer skills
• Passion for fitness, wellness, and helping others
• Positive, approachable, and energetic demeanor
• Dependable, punctual, and strong work ethic
• Exceptional customer service skills with a focus on exceeding expectations
• Strong listening, empathy, and problem-solving abilities
• Professional communication and conduct at all times

Physical Demands

• Standing and walking throughout the shift
• Frequent verbal communication in person or over the phone
• Occasionally lift up to 50 lbs.
• Periodic exposure to cleaning chemicals

Compensation and Benefits

• Free Black Card membership after 90 days of employment
• Eligibility for benefits when scheduled to work 30+ hours per week
• Medical, dental, and vision coverage
• Flexible Spending Accounts (FSA)
• 401(k) plan with company contributions
• Paid vacation time
• Additional perks including Pet Insurance and Aflac

About Planet Fitness

Planet Fitness is founded on the principles of inclusivity, positivity, and teamwork. Our clubs provide a safe and welcoming environment for individuals of all fitness levels, with team members playing a key role in delivering this experience. Employees at franchise locations are employed by the franchisee rather than PFHQ (the Franchisor), with all employment matters managed by the franchise owner in compliance with applicable laws.