Asst Front Office Manager - San Marcos Courtyard

Position Summary

The Assistant Front Office Manager supports the Front Office Manager in overseeing the

daily operations of the front office to ensure excellent guest service, efficient processes,

and adherence to hotel policies and standards. This position assists with staffing, training,

and supervising front office team members, resolving guest concerns, and coordinating

with other hotel departments to optimize room occupancy, revenue, and guest

satisfaction.

Essential Duties and Responsibilities

• Assist the Front Office Manager in supervising front desk agents, front office

supervisors, guest service/bell staff, concierge, and PBX operators, including

scheduling, training, coaching, and performance feedback in accordance with

company policies and applicable laws.

• Greet and assist guests in a professional, courteous manner during check-in,

check-out, and throughout their stay.

• Anticipate and respond to guest needs, concerns, and complaints, ensuring issues

are resolved promptly and appropriately.

• Maintain knowledge of front office operations, including the property management

system, cash handling procedures, and room inventory management.

• Support coordination of room assignments, group blocking, and special requests,

ensuring communication with Housekeeping, Engineering, and other departments

as needed.

• Assist in monitoring occupancy levels and applying yield management techniques

to maximize revenue.

• Maintain accurate financial transactions, including handling cash, checks, and

credit card payments in accordance with company policies.

• Help implement and promote programs or initiatives to improve guest satisfaction

and operational efficiency.

• Maintain compliance with all safety, security, and emergency procedures, including

evacuation protocols and first aid response.

• Perform other duties as assigned by the Front Office Manager or hotel leadership.

Requirements

Required Knowledge, Skills, and Abilities

• Strong customer service and problem-solving skills.
• Ability to exercise good judgment and make sound decisions under pressure.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work a flexible schedule, including weekends, holidays, and evenings, as

required by business needs.

• Ability to establish and maintain effective working relationships with guests, team

members, and management.

Education and Experience

• High school diploma or equivalent required; college degree in hospitality or related

field preferred.

• Minimum of two (2) years of front office or guest services experience in a hospitality

setting, with at least one (1) year in a supervisory or lead role preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job, with or without

reasonable accommodation

• Ability to stand, walk, and sit for extended periods of time.
• Ability to bend, stoop, reach, and lift up to 25 pounds.
• Ability to push or pull carts or equipment weighing up to 50 pounds with assistance.
• Visual acuity, speech, and hearing abilities necessary to communicate effectively

and respond to guest and operational needs.

Note: This job description is intended to describe the general nature and level of work

performed by the person assigned to this position. It is not intended to be an exhaustive list

of all duties, responsibilities, and qualifications required. The Company reserves the right

to modify this job description at any time, with or without notice, in accordance with

applicable law