Call Center Representative

A healthcare services organization in San Marcos is seeking a compassionate and detail-oriented Call Center Representative to support patient communications and appointment coordination. This role requires a calm, professional demeanor and a strong commitment to confidentiality and accuracy. You will serve as a key point of contact for patients, helping them navigate services while ensuring a positive experience.Key ResponsibilitiesAnswer a high volume of inbound calls from patients and caregiversSchedule, confirm, and modify appointments accuratelyProvide clear and empathetic communication regarding services and proceduresEnter and update patient information in electronic systemsCoordinate with internal departments to resolve inquiriesFollow HIPAA and organizational compliance standardsDocument all interactions thoroughly and accurately