Human Resources Representative

Position Overview

The Human Resources Representative at Texas State University is responsible for providing a variety of HR services, particularly in the area of employee benefits. This role involves assisting employees and retirees with understanding and utilizing benefit plans, processing enrollment paperwork, and resolving insurance-related issues. The representative will also coordinate new employee orientations and participate in annual enrollment processes, all while maintaining a high level of professionalism and confidentiality.

Key Responsibilities

• Provide assistance in the utilization and understanding of benefit plans.
• Serve as a resource for employee benefits information and processes.
• Coordinate new employee orientation and follow up on required hiring paperwork.
• Process new hire and annual enrollment paperwork.
• Assist employees and retirees in resolving insurance-related benefits issues.
• Review daily, weekly, and monthly reports to address errors.
• Assist with resolving claims issues and participate in planning for the Annual Enrollment period.
• Draft benefit communications and plan benefit fairs.

Required Qualifications

• High level of professionalism and confidentiality.
• Highly organized and detail-oriented.
• Excellent communication and interpersonal skills.
• Experience in customer service related to benefits administration.
• Knowledge of IRS rules, optional retirement program regulations, as well as state and federal laws, and employment law.
• Skill in interacting courteously with employees and providing training to others.
• Ability to update and maintain databases and convey university policies and procedures.
• Experience with Microsoft applications and analytical problem-solving skills.

Preferred Qualifications

• Specialized experience with the administration of Employee Benefit plans, specifically Health & Welfare, Dental, Life, Retirement, and Spending Accounts.
• Knowledge of Federal and Statutory laws including ERISA, FLSA, FMLA, COBRA, EEO, ADA, ACA, and HIPAA.

Benefits & Perks

• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Wellness program