Systems Support Specialist II

Posting Information

Posting Number

2026179

Posting/Functional Title

University Pay Plan Title

Systems Support Spec II

Location

San Marcos

Department

Student Success Technology Services

Recruitment Type

Open Recruiting

Job Type

Full-Time

Funding Source

Permanent

Monthly Salary

$3,901-$4,336

Job Category

Non-Exempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

Experience providing technical support for computer hardware, operating systems, and common productivity software (e.g., Microsoft 365, Adobe Creative Cloud, or similar).
Demonstrated ability to install, configure, and troubleshoot desktop systems and peripheral devices such as printers and scanners.
Experience managing or maintaining computer systems through imaging, updates, or configuration tools.
Demonstrated ability to communicate effectively with end users and colleagues in both technical and non-technical terms.
Ability to manage multiple priorities and deliver reliable customer service in a team environment.

Preferred Qualifications

Associate or bachelor’s degree in computer science, Information Technology, or a related field.
Experience supporting both Windows and macOS environments in an enterprise or higher-education setting.
Experience using endpoint management platforms such as JAMF Pro, Microsoft Intune, or similar tools.
Knowledge of Active Directory, Exchange/Outlook permissions management, and file-share access controls.
Experience maintaining computer inventory, asset tracking, or software licensing systems.
Skill in creating and maintaining technical documentation or end-user guides.

Job Description

This position provides IT support to the Division of Student Success. Support includes,

but not limited to desktop, printer, network troubleshooting, 3rd party applications,

mobile devices and end-user software training.

The Division of Student Success at Texas State University is dedicated to helping students graduate and thrive as engaged, productive alumni. We offer inclusive, forward-looking services and programs that support the academic, personal and professional growth of our diverse Bobcat community.

Within this division, Student Success Technology Services plays an essential role by managing and supporting the IT infrastructure and services that empower our staff and students every day. As a team of dedicated IT professionals, we deliver responsive technical support, collaborate broadly across the university, and drive technology solutions that enhance student success and operational efficiency.

Job Duties

The Systems Support Specialist II provides technical support as part of the Student Success Technology Services (SSTS) team. This position delivers desktop and endpoint support for the Division of Student Success, ensuring reliable, secure, and efficient technology services for staff and student employees.

Provide desktop support for Windows and macOS systems, including installation, configuration, reimaging, updates, and troubleshooting.
Administer and maintain managed Apple devices using JAMF Pro, including policy deployment, inventory, and compliance.
Support routine maintenance and lifecycle management of computer hardware, peripherals, and printers.
Maintain accurate computer inventory and asset tracking.
Perform account, permission, and access management tasks for shared mailboxes, departmental file shares, and group memberships.
Collaborate with team members to test and deploy system updates, new software packages, and security configurations.
Provide responsive technical support to staff and student workers via service requests, remote assistance, and in-person support.
Contribute to documentation of procedures, system standards, and knowledge base articles.
Participate in planning and implementation of desktop technology initiatives that enhance service delivery and operational efficiency.
Assist with user onboarding and provide informal training or guidance on supported systems and tools.
Perform other related duties as assigned.

Additional Information to Applicants

Job Open Date

12/04/2025

Job Close Date (posting closes at midnight)

01/02/2026

Open Until Filled

No

Normal Work Days

Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start

8:00AM

Normal Work Hours End

5:00PM

Posting Notices

Legal and Required Notices

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Applicants must be authorized to work for any employer in the United States. The University will not sponsor or assume sponsorship of any candidate requiring a petition for a H1B employment visa.

Why Choose Texas State University?

Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:

Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.

Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.

Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.

Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.

Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks.

Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.

Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.

At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html